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This page sets out exactly how oo99 collects, uses and protects the personal data tied to your account — including transaction records from DuitNow, FPX and Boost. Availability depends on local law and eligible regions; read through to understand what we hold, why we hold it, and the choices open to you.
When you open an account with oo99, we collect the details you submit during registration — your name, contact information and the payment method you choose at checkout, whether that is DuitNow, FPX or Boost. We also record session activity such as pages visited, games opened and device type, so that the lobby experience stays consistent across visits. Transaction data from each deposit or withdrawal is retained as part of your account wallet history; you can view this log directly after login without contacting support. We do not sell personal data to third parties. Data is shared only where a payment processor requires it to complete a transfer — for example, FPX routes through your bank's own authentication step, and your bank will hold its own record of that exchange. We apply reasonable technical measures to limit unauthorised access. This policy applies to accounts where local law permits access and is subject to the jurisdiction in which you are located. Where law in your region places additional obligations on us, those obligations override anything stated here.
Not every interaction on oo99 falls under this policy in the same way. The table below draws clear lines between what we govern directly and what sits outside our control, so you know exactly where our responsibilities begin and end.
Login sessions, account profile fields, password and authentication steps are governed by this policy. We hold these records and you can request a copy or correction at any time through the support channel.
Deposit and withdrawal data processed via DuitNow, FPX or Boost passes through those payment rails. Each processor has its own privacy terms; our policy covers only the record we retain on our side after a transaction is confirmed.
Game titles from CQ9, JDB, Joker, Pragmatic Play, PG Soft and PlayStar are delivered through integrated lobbies. We do not hold personal data on behalf of these studios; any analytics they run inside a game title are subject to their own policies.
Links to external pages, partner promotions or unaffiliated sites are outside our policy boundary. Once you leave oo99's domain, our data terms no longer apply and you should review the privacy terms of wherever you land.
Your account holds a readable history — every deposit, withdrawal and session log sits in your wallet dashboard after login. That record is yours to check at any time without raising a formal request. Beyond viewing, there are a few actions you can take directly. If a profile field is incorrect — a phone number, email address or preferred payment label — the edit path is inside your account settings. Submit the corrected detail and the change is applied to your record. For anything the account panel does not cover, such as a full data export or a query about what we retain after account closure, reach out through the live chat or email channel listed on the contact page. We aim to respond to data queries within a reasonable period. No query is escalated without your knowledge. Requests that involve payment records tied to DuitNow or FPX may take slightly longer because we need to reconcile against the processor log before responding.
Log in and open the wallet history tab. Every confirmed transaction — deposit or withdrawal — is listed with date, method and amount. No separate request needed to view this.
Head to account settings to update contact fields or preferred payment label. Changes take effect on your next login session. If a field is locked, contact support to unlock it.
Use live chat or the support email for questions about what we hold. Identify the account and the specific data point in question so we can pull the relevant record without delay.
If your account is closed or suspended, data retention periods still apply. Contact us to understand what is kept, for how long and under which jurisdictional obligation that retention is based.
Questions about data, cookies or account records should come to us directly. Three contact paths are open depending on how quickly the matter needs attention. All privacy-related queries are handled by the same team responsible for account and wallet support.
Open the chat widget from any page on oo99. State that your query is privacy-related and the agent will route it correctly. This is the quickest path for active account concerns.
Send your query to the support address shown on the contact page. Include your registered account email and a clear description of the data point or concern so we can trace the right record.
For self-service actions — viewing transaction history, updating contact details or checking your DuitNow or FPX records — your account dashboard after login is the starting point before contacting us.
Our approach to data is straightforward: collect only what the account and payment flow requires, retain it only as long as needed, and give you a clear path to question it. This section covers the four pillars of how we operate.
We use session cookies to keep the lobby state consistent — so your game filter, preferred category and login status are not lost between page loads. No behavioural profiling is sold to advertisers. You can clear cookies through your browser settings at any time; doing so will log you out of the current session.
Account access is protected by credentials you set at registration. Password reset flows require verification through your registered email or phone number. We do not store raw payment credentials — DuitNow and FPX authentication happens through those networks' own secure interfaces, not through fields we control.
Transaction records are held for the period required under applicable financial regulations in your jurisdiction. Account profile data is retained while the account is active and for a defined period after closure. The current retention schedule is shown in your account dashboard after login.
When this policy changes materially, we post a notice on the site and, where possible, send a notification to your registered contact. Continuing to use the account after a notified change is taken as acknowledgement of the updated terms. The version date at the top of this page reflects the most recent revision.
Below are the questions we receive most often about data handling, account records and how to take action under this policy. If your question is not covered here, reach us through live chat or the support email address on the contact page.
We collect your name, contact details and the payment method used at registration — such as DuitNow, FPX or Boost. Session data like device type and pages visited is also recorded to keep the lobby working consistently. We collect only what the account and payment flow actually needs.
Yes. Log in and open the wallet history tab in your account dashboard. Every deposit and withdrawal — including DuitNow and FPX transfers — is listed with date, method and confirmed amount. No separate request is needed to view this log.
We do not sell personal data. Data is shared only where a payment processor requires it to complete a transfer — for example, an FPX deposit routes through your bank's own authentication step. Game studios such as PG Soft or Pragmatic Play receive no personal account data from us.
Open account settings after login and update the relevant field directly. Changes apply on your next session. If a field appears locked — for example, a registered phone number tied to your DuitNow verification — contact support and the team will assist with the unlock step.
Transaction records and account profile data are retained for the period required under applicable regulations in your jurisdiction. The exact retention period is visible in the account dashboard. After that period, data is deleted or anonymised. Contact us through the support email if you need a written confirmation of your retention window.
Session cookies keep the lobby state consistent between page loads — your login status and game filter are preserved. We do not use cookies to build ad profiles or share browsing data with advertisers. Clear cookies through your browser at any time; this will end your current login session on oo99.