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These terms set out the rules that apply when you open an account, place bets, and move funds through oo99. Read them before you get started — they cover your rights, our obligations, and how we handle your account when questions come up. Access and eligibility depend on local law and are available where local law permits.
By creating an account on oo99 and using any part of our platform — whether that is browsing the game catalog, funding your wallet, or placing a wager — you agree to be bound by these terms. We may update them when our services change or when local regulatory requirements shift. When that happens, the revised version will be posted here and takes effect on the date shown at the top of this page. It is your responsibility to check back periodically. These terms are written for accounts registered in Malaysia and are subject to the laws applicable in your eligible region. If a provision conflicts with a mandatory rule in your jurisdiction, that mandatory rule applies to the extent of the conflict, and the rest of these terms remain in force. We process deposits and withdrawals through DuitNow, FPX, and Boost. Any transaction you initiate through these rails is subject to the limits, verification steps, and processing conditions shown in your account wallet at the time of the request. We do not override the limits set by those payment providers. Questions about a specific transaction can be directed to our support team via the channels listed on this page.
DuitNow transfers are processed subject to your bank's daily limits and the verification status of your oo99 wallet. The current applicable limits are shown inside your account dashboard after login.
FPX online banking payments go through your registered bank. Transaction records appear in both your bank statement and your oo99 wallet history, giving you two points of reference for any query.
Boost e-wallet deposits are credited to your oo99 wallet once the Boost confirmation is received. If a credit does not appear within the expected window, use the support chat to open a payment query.
These terms apply specifically to your oo99 account and the services we operate directly. Some activities — like the rules of a game supplied by a studio, or the processing terms of a payment provider — fall outside our policy and are governed by those third parties independently. The table below clarifies where our terms begin and end.
Creating, verifying, suspending, or closing your oo99 account falls fully within these terms. We set the conditions; you follow the steps shown in the account settings panel.
Deposits and withdrawals processed through DuitNow, FPX, and Boost are covered by these terms on the oo99 side. The payment provider's own conditions also apply to each transaction.
The game catalog — slots, live tables, sportsbook markets — is covered by these terms for access and fair-use rules. Individual game mechanics are set by studios such as Pragmatic Play, PG Soft, and CQ9.
Links to external sites, studio portals, or payment apps that open outside oo99 are not governed by our terms. We are not responsible for third-party terms or practices once you leave our platform.
You have several concrete actions available to you under these terms at any time. Your transaction history — every DuitNow transfer, FPX deposit, Boost credit, and withdrawal request — is stored in your account wallet and accessible after login. If any detail in your account profile is incorrect, you can update most fields directly in account settings; for fields that require identity verification, our support team will walk you through the correction process. If something in these terms is unclear, or you believe a decision affecting your account was made in error, you can raise a formal question through the support paths listed in the section below. We aim to respond to policy queries with a clear written answer rather than a templated reply. You can also request a full summary of the data we hold against your account — see the trust section on this page for how to make that request.
Your full transaction log, including DuitNow and FPX history, is visible in the wallet section of your account dashboard after login.
Update your registered email, contact number, or preferred payment method in account settings. Identity-verified fields require a support request with the appropriate documents.
If a clause in these terms is unclear or you dispute an account action, submit a written query through live chat or email. We respond to policy questions separately from general support tickets.
For account closures, data requests, or payment disputes that cannot be resolved through settings, contact our support team using the channels listed in the support section below.
Questions about these terms, your account status, or a payment dispute can be sent through any of the channels below. For payment queries involving DuitNow or FPX, include your transaction reference number so we can look it up without back-and-forth.
Open the chat icon from any page on oo99. For terms and policy queries, select 'Account & Policy' from the topic menu so your message reaches the right team.
Send a written query to our support address listed in your account settings. Email is the preferred route for formal policy questions and data requests — you will receive a written record of the response.
Log in and head to the Help section inside your account. From there you can track open queries, review previous support responses, and find the current contact details for each support channel.
We collect account data — your registered contact details, transaction records, and session activity — for the purpose of operating your account, processing payments, and meeting the obligations set out in these terms. We do not sell your personal data to third parties. Payment data passing through DuitNow, FPX, and Boost is handled by those providers under their own security standards; on our side, account credentials are stored using current encryption practices. Cookies on oo99 track your session state and your catalog browsing preferences — you can manage cookie preferences through the settings link in the site footer. To request a summary of the data we hold on your account, send a written request via email support.
We retain account and transaction records for as long as your account is active and for a period after closure as required by applicable regulations. You can request a copy of your records via email support.
Session cookies keep you logged in during your visit. Preference cookies remember your catalog filters. You can review and adjust cookie settings in the footer of every oo99 page.
Your login credentials are stored in encrypted form. If you suspect unauthorised access to your account, change your password immediately in account settings and contact live chat to flag the activity.
When these terms are updated, the revised date appears at the top of this page. Continued use of your account after that date means you accept the revised terms. To ask about a specific change, contact us via email.
These are the questions we see most often from account holders who want to understand their rights and obligations under these terms.
Yes — the access rules, fair-use conditions, and account conduct requirements in these terms apply across the full catalog, including slots from PG Soft and CQ9, live tables, and sportsbook markets. The individual game mechanics are set by the studio; our terms govern how you access and use those games through your account.
We update the terms when our services change or when applicable regulations require it. The revised date at the top of this page reflects when the current version took effect. We recommend checking this page whenever you have a question about your account rights. Continued use after a revision date means you accept the updated terms.
Start by checking your wallet transaction log in the account dashboard — it shows the status and reference number for every DuitNow and FPX movement. If the record does not match your bank statement, contact live chat with the reference number and the transaction date. We will investigate and respond in writing.
We hold your registered contact details, wallet and transaction history, and session activity logs. To request a full summary, send a written request via email to our support address in your account settings. We will respond with a data summary covering your active account period.
Raise a formal policy question through email support — selecting 'Account & Policy' ensures it is logged as a formal query rather than a general support ticket. Include the date and nature of the issue so we can pull the relevant records. You will receive a written response that references the applicable clause in these terms.
The same terms apply to all accounts registered in Malaysia. Access and eligibility depend on local law in your specific region. If access to certain games or features is restricted in your area, your account dashboard will reflect that. These terms do not override any mandatory local law applicable to you.