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This page covers how oo99 operates your account and handles your data on this platform. Access and use of this site depends on local law and is available only where permitted in your eligible region.
When you open an account with oo99, you agree to the terms set out here. These terms cover how we manage access to the platform, your wallet activity, and any transactions processed through DuitNow, FPX, or Boost. We apply these rules consistently to every account on the platform, regardless of which game category you browse — whether that is slots from PG Soft, live tables, or the sportsbook section. Access to this site depends on local law in your region. If you are in a jurisdiction where online gaming is restricted, it is your responsibility to understand those restrictions before creating an account. We do not make eligibility determinations on your behalf. All wallet transactions — including DuitNow transfers and FPX online banking deposits — are logged in your account history and can be reviewed at any time after login. These terms may be updated periodically. The current version is always shown on this page. Continued use of the platform after an update means you accept the revised terms. If you have a question about a specific clause, use the contact paths listed in the support section below.
Understanding exactly what falls inside and outside these terms helps you know where to raise a concern and what we can act on directly.
These terms govern how you log in, manage your account wallet, and access game lobbies. Steps shown during login — including any verification fields — are part of this scope. If access is interrupted, check your account dashboard for status details.
Deposits and withdrawals processed through DuitNow, FPX, and Boost fall within this policy. Your account history records every transaction. We do not govern the processing rules of your bank or e-wallet provider — those are subject to their own terms.
The game catalogue — including titles from CQ9, JDB, Joker, Pragmatic Play, PG Soft, and PlayStar — is covered by standard content terms. RTP figures are shown only where the game or studio exposes them directly in the lobby; we do not publish separate estimates.
Payment providers, mobile network operators, and device platforms operate under their own policies. Where a service connects to your oo99 account, our terms apply only to the account-side of that connection. External provider rules are outside our scope.
You have several practical options for managing your account data and activity under these terms. Log in and navigate to your account dashboard to view your full transaction history — every DuitNow transfer, FPX deposit, and Boost wallet movement is recorded there with a timestamp. If you notice a detail that looks incorrect, use the account settings page to review the fields you can update directly, such as contact details and wallet preferences. For changes that require verification, the form shown in account settings will guide you through the steps needed. If you have a question about how a specific term applies to your account, or if you want to request a record of your data, the support paths listed on this page are the right starting point. We aim to respond to policy questions through the same channels used for account help.
Your full transaction log — including all DuitNow, FPX, and Boost activity — is available in your account dashboard after login. No separate request is needed to view standard transaction history.
Contact details and wallet preferences can be updated from the account settings page. Fields that require identity verification will prompt you through the steps shown there.
Use the live chat or email contact path to ask about a specific clause. Reference your account ID and the term in question so the support team can locate the relevant record quickly.
If you need a formal record of your account data, submit a request through the email channel listed in the support section. Include your registered contact detail so we can verify the account.
Policy questions and account concerns are handled through the same support channels we use for general account help. Choose the path that works for you.
Open the chat window from any page on the site. Available during operational hours for account and policy questions.
Send your query to the support email listed in your account dashboard. Include your account ID and the policy topic for a faster response.
For self-service actions — reviewing transaction records, updating contact details, or checking the current policy version — log in and go directly to your account settings.
Your account data is handled with care across every part of the platform. Here is what that looks like in practice.
We collect only the account information needed to operate your wallet and process transactions. DuitNow, FPX, and Boost payment details are used solely to complete the transaction you initiate — they are not stored beyond what your account wallet requires for record-keeping.
We use session cookies to keep your account login active and to remember your lobby preferences. You can manage cookie settings through your browser. Disabling certain cookies may affect how some features display in the game lobby.
Your account is protected by password authentication and session controls. We recommend using a unique password for your oo99 account and logging out when you are done, especially on a shared device. Suspicious activity can be flagged through the live chat channel.
Account records — including your transaction history — are kept for the period required by our operational obligations. To request a change to how your data is held, or to ask about the retention period for a specific record type, contact us through the email path listed above.
Straightforward answers to the questions we hear most often about how these terms work in practice.
The current terms are always on this page. We update them here directly when anything changes. Check the date at the bottom of this page if you want to confirm when it was last revised, and log in to your account dashboard for any personalised notices.
Yes. All transactions processed through FPX, DuitNow, and Boost are covered by these terms on the oo99 account side. Your bank or e-wallet provider applies its own rules to the transfer on their end — those are separate from what we govern here.
Log in and open your account dashboard. Every deposit and withdrawal — including DuitNow transfers and FPX banking activity — is listed there with a timestamp. No special request is needed; the record is available as soon as you log in.
Yes, for most fields. Contact details and wallet preferences can be changed from the account settings page. If a field requires identity verification, the steps shown on that page will guide you through what is needed before the change is saved.
Use the live chat or the email contact path. Quote the clause or section you are asking about and include your account ID so the support team can pull up your record. We handle policy questions through the same channel as general account support.
Game studios on this platform — including CQ9, JDB, Joker, Pragmatic Play, PG Soft, and PlayStar — provide game content only. They do not have access to your account wallet, payment details, or personal data held by oo99. Data sharing is limited to what is needed to load and run the game session.